We understand the privacy and confidentiality concerns of our customers, and we take the utmost precautions in ensuring secure payment and manuscript handling.
All of our submissions are stored in a highly secure system that utilizes encryption during both transit and rest. This helps us ensure that the only people who can see your manuscript are (1) you and (2) your editor. Long term, we store only client names, email addresses, and manuscript titles. Our editors sign a confidentiality agreement that prohibits their sharing of any manuscript details.
Our secure credit card and ACH payments are handled by authorize.net, a widely used and highly secure payment gateway system that handles billions of dollars per year with the international EVO merchant accounts. We never store your credit card information.